Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern houseplansdirect’s relationship with you in relation to this website.

The term “houseplansdirect” or “us” or “we” refers to the owner of the website whose registered office is 20 Glenthorne Road, Hereford HR4 9RW. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1.0 General Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account

We may change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

All construction plans ordered through are provided as-is and we disclaim all other warranties, express or implied, including merchantability or fitness of purpose. Construction plans may not be returned for credit and / or refund under any circumstances. is not liable for incidental, special, consequential, or indirect damages of any kind, including, but not limited to, loss of anticipated profits, business opportunity, or other economic loss arising out of the use of services or any construction plans received from us even if we have been advised of the possibility of such damage. It is the customer’s responsibility to ensure the accuracy, compliance with applicable statute or regulation, and fitness of purpose of any plans or construction information received from prior to use thereof. In the event any liability is imposed on us, then our liability to you or any third party shall not exceed the price paid for our product.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

2.0 Returns, Refunds & Cancellations

Refunds may be offered at our discretion in the event that a digital product downloaded from our site is agreed not to be fit for purpose, corrupted or not as advertised. Claims for refunds must be made within 30 days of the date of first download by contacting [email protected].

3.0 Delivery Policy

An email with a unique link to your purchase will be sent to the email address you provide and should arrive within several hours at the latest. In the event that your email has not arrived, please check your junk / spam email filters before contact us. You may download the product purchased a limited number of times only, this is to prevent digital product piracy. We may, at our discretion, allow further downloads if we believe that technical issues have genuinely hindered a customer’s ability to download their purchased product successfully.

4.0 Privacy Policy

Houseplansdirect is totally committed to protecting the privacy of our site visitors and customers, and all personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998.

Credit card and other payment information is processed using our secure server and is not retained once the transaction is complete.

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

We will not use or disclose the information collected unless you have given your permission, except for the following purposes:

• to assess, operate and improve this website and the services provided through it

• to keep you informed about Houseplansdirect and its services and about this website. You may opt-out of receiving this information when placing your order.

• if we are required to disclose such information by any applicable law, regulation or legal process. This includes information required as part of any planning or building regulations application we undertake as your agent.

5.0 Customer Complaints and Queries

Please address any customer services queries or complaints to [email protected].

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